Making the most of our calibration services
MCS Test are not only leading consultants and suppliers in the areas of EMC, Wireless, Avionics and Mobile Radio Test Equipment, we can also deal with all aspects of calibration, whether that’s providing a calibration at our dedicated on-site laboratory or arranging and managing a calibration with the manufacturer.
We pride ourselves on providing a quick and efficient calibration service with continuous aftercare, but there are a number of steps you can take to ensure you keep on top of your calibration management and ensure the quickest possible turnaround for your equipment.
1. Book well ahead
Equipment due for calibration? Contact us in plenty of time to guarantee we have an available time slot to suit your needs. As an ongoing MCS calibration customer there’s no need to keep track of calibration due dates yourself, we’ll automatically send you an email reminder one month before your equipment is due its calibration, and a further reminder two weeks after that via our MCS-SmartCal online calibration management tool. This is extremely useful, especially if you have a lot of equipment to keep track of.
2. Choose our Express Calibration Service
In an ideal world you’d get your equipment booked in well ahead of its calibration due date, but there may be occasions where there’s an urgent need to get a piece of equipment calibrated. If this is the case, we’d recommend that you choose our Express Calibration Service. For an additional charge, we can speed up your calibration process from our standard 5 working day turnaround to a 2 working day turnaround. Please be aware that we may not be able to offer this service at short notice if we are fully booked, but we will endeavour to do our utmost to accommodate you.Many customers also choose the Express option as a matter of course, as the extra cost pays for itself in having the equipment back up and running in half the time.
3. Get a works order number
Before you send your equipment in, email or phone us for a works order number and quote this on all correspondence with us – this helps us to process your calibration as efficiently as possible.
4. Include relevant information prominently on the package
When you’ve packed your equipment ready for shipping, please include the word 'Calibration', plus the works order number in a prominent position on the outside of the box (for example, on the address label). This will help our warehouse team to easily identify the equipment and fast-track it up to the calibration lab. This is particularly important if you have selected our Express Calibration Service.
5. Keep track of your equipment online
Once we’ve received your equipment we’ll email to let you know and to give you a login to our online calibration management tool, MCS-SmartCal, which is accessed via a customer login on the homepage of the MCS Smart Calibration website.
Here you can keep track of your equipment’s progress through calibration and find out when it’s ready to be returned to you. You’ll also be able to access a print-friendly electronic copy of the calibration certificate as soon as your equipment has passed. This service is also available to customers who have sent their equipment for a manufacturer calibration through MCS Test.
MCS-SmartCal handles all aspects of calibration management and is free for new and existing customers alike.
Advantages of using MCS-SmartCal
- Never miss a calibration – handles your calibration management.
- Run paperless calibration – stores your certificates online allowing you to be audit-ready at all times.
- No installation required - system is web-based, you just login through the MCS Smart Calibration website.
- Seamless booking system – arrange for your units to be picked up for calibration.
6. Let us know exactly who and where to send your equipment back to
To ensure the safe and timely return of your equipment, please provide us with a relevant contact name and telephone number for the day of the delivery. We can then pass these details on to our courier, in case they have any issues with the delivery.
This is particularly important if the person or team receiving the returned equipment is different from those dealing with the booking-in of the equipment and any calibration queries and can avoid much confusion!
It’s also really useful for us to have details of the opening hours of the building that the equipment is to be returned to, and any particular instructions about where to take the equipment (e.g. warehouse entrance or reception).
7. Your opinion counts
After you’ve received your equipment back, please phone or email to let us know how you found our service. We're continually striving to improve our calibration services so your feedback is very much valued.
What equipment do you calibrate?
We are able to calibrate a range of RF and microwave test and measurement equipment, from frequency counters and amplifiers, to signal generators and spectrum analysers with a capability range from DC - 26.5 GHz.
Which manufacturers do you deal with?
We calibrate a wide variety of equipment from manufacturers such as: Advantest, Aeroflex, Anritsu, Cobham, Hameg, Keysight/Agilent, Rigol, Rohde & Schwarz, Tektronix and our range is continuing to expand.
Which geographical areas do you cover?
We provide calibration services across the UK
Are you UKAS accredited?
We are working towards UKAS accreditation and hope to achieve this by Spring 2018. We work to the principles of the ISO/IEC17025 standard on all our calibrations, so you can be assured that your equipment is calibrated to the correct degree of accuracy and in a fully competent and consistent manner.
For more information on our range of calibration services, please see our MCS Smart Calibration website.